07 December 2010

Banging my head on a wall

You know those instances in which you are so completely misunderstood that you wail, "What?! Noooo....!! That's not what I SAID!"?

Yeah.  This is one of those.

I recently received a new (replacement) credit card in the mail, simply updating the expiration date and security code on my current card, which meant that before I could get rid of my old card, I had to... simply update my expiration date and security code on a handful of websites which pull my bills/donations directly from my account via the card.  Not so simple.  I had almost completed the update form on their website when I noticed that it said in fine print that I would be charged once when I submitted the form, and then monthly, thereafter, according to what I signed up for.

My email to customer service: "Hi, I am currently [using your online transaction service] on a monthly basis and simply need to update my credit card information. I was going to use the online form on your website, but I don't want my card charged twice, and I don't want a payment to come out until December 15 (which would be the next regularly scheduled monthly payment coming up). Can you please assist me?
Thank you!

My phone rang shortly after, but it stopped after one ring.  It was a number I didn't recognize, so... I didn't answer it, per my personal protocol.  Besides the fact that it only rang once.  And they didn't leave a message. 
Pretty soon, I received an email response: "Thanks, [Ri], for your recent e-mail to [our company].  We felt a phone call would be the best way to get back to you, but we weren’t able to reach you. We hope this e-mail is helpful. Please be assured that we have removed you from the Electronic Funds Transfer (EFT) [payment] program as you requested; this change will be effective immediately. As you may realize, it’s not possible to guarantee the security of e-mail. As such, we’d request that you send your name, address, credit card information, withdrawal date and amount via fax or postal mail..."

Noooo!!  That's not what I said!!

This is why it took me 2 months to even think about activating my new credit card.  Sigh...

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